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Customer Service / Carlton Drew

Shipping rates and info:
• All domestic orders are shipped via USPS.
• Carlton Drew does not currently offer international shipping through the website. 
• Orders are not delivered on the weekends or federal holidays.
• All orders are processed by PayPal
• All orders are processed from Los Angeles, CA
• All orders are usually shipped within 48 - 72 hours of receiving your order though processing times may vary due to availability of merchandise.
• All prices are listed in US dollars.
• We do not offer shipping to P.O. boxes or APO/FPO addresses

Cancellations, exchanges and returns:
• Customers must contact Carlton Drew before returning any item.
• All exchanges and returns must be made within fourteen days of receipt. Orders returned within fourteen days are eligible for a refund. Merchandise must be returned with the original receipt, all original tags attached, unwashed, and unaltered.
• Fragrances, bath and body, and grooming products are not refundable.
• Shipping and handling costs are not refundable.
• We will not accept COD return parcels.
• The return shipping costs are the responsibility of the purchaser unless otherwise agreed to by Carlton Drew
• We reserve the right to refuse receipt of a return and deny a refund or store credit. We will not be responsible for lost return parcels therefore we suggest taking out appropriate insurance on any return.
• All sale items are final sale and garments are sold as is.
• Customers can return or exchange to the Carlton Drew store in Los Angeles.

To request an exchange or return, please contact: